Privacy Policy

Last updated: May 2026

PONTON ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (ponton.ltd) or interact with our services.

1. Data Controller

The data controller responsible for your personal data is PONTON, with registered offices in Hong Kong and Singapore. For data-related inquiries, please contact us at info@ponton.ltd.

2. Information We Collect

We may collect the following types of personal data:

Contact information — name, email address, phone number, company name
Transaction data — order details, billing and shipping addresses, payment records
Communication data — messages sent via our contact form or email
Technical data — IP address, browser type, device information, cookies and usage data

3. How We Use Your Data

We use your personal data for the following purposes:

Processing and fulfilling your orders
Responding to inquiries and providing customer support
Sending order confirmations, shipping updates, and service notifications
Improving our website and services
Complying with legal and regulatory obligations
Sending marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your data on the following legal bases:

Contract performance — processing necessary to fulfill your order
Legitimate interests — improving our services and preventing fraud
Legal obligation — compliance with applicable laws
Consent — for marketing communications, which you may withdraw at any time

5. Data Sharing

We do not sell your personal data. We may share your data with:

Logistics partners — for order fulfillment and shipping
Payment processors — for secure transaction processing
IT service providers — including Shopify (our e-commerce platform)
Legal authorities — when required by law or court order

6. International Data Transfers

As a global company with offices in Hong Kong, Singapore, and China, your data may be transferred internationally. We ensure appropriate safeguards are in place for all cross-border data transfers in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Transaction records are typically retained for 7 years for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

To exercise any of these rights, please contact us at info@ponton.ltd.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You may control cookie settings through your browser. Essential cookies required for the website to function cannot be disabled.